The Unified Communications as a Service (UCaaS) market size was rapidly increasing before COVID-19, and now demand is surging. UCaaS global valuation was $13.8 billion in 2019 and is expected to reach $24.3 billion in 2026, per Valuates Reports. North America is projected to hold the largest UCaaS market share.
UCaaS, also known as Unified Cloud Communications, is an approach to unifying business communication tools into a single, streamlined platform, bringing together services such as VoIP, video conferencing, collaboration tools, chat, instant messaging and more.
While aspects of UCaaS technology have been around for decades, previously, only very large enterprises were able to access the benefits given the cost for implementation. But thanks to evolving tech, UCaaS’s benefits can now apply to almost every business thanks to cloud technologies.
You can reduce your expenses and increase your revenue via the top three benefits of UCaaS:
- UCaaS Streamlines Everything Everywhere
Unifying communications provides a streamlined, consistent, real-time experience across desktop, tablet and mobile devices. It consolidates voice, video, email, text, instant messaging and more into one user interface.
UCaaS allows every executive, staff member and customer to communicate seamlessly between devices and communication platforms.
You and your teams can work anywhere and with partners and customers. UCaaS provides the flexibility of instant connectivity where, when and how you need it. The limitations of being in the office are gone.
- Deliver Superior Customer Service
In this age of customer experience, handling customer issues quickly and seamlessly is crucial for driving continued revenue.
UCaaS improves the speed and efficiency of issue resolution. For example, transferring calls between employees is smooth; crossing communication over by evolving calls to email or instant messaging is continuous. UCaaS also enhances team collaboration, which means that workers can combine their skills more cohesively to resolve customer problems.
- Boost Productivity This cloud-based UC solution enhances employee collaboration, which leads to improved productivity within your organization. Data can be shared instantly between employees, across departments and locations. Having the same information and using the same interface, makes it easier for everyone to be on the same page which supports employee engagement and morale.
UCaaS, like most cloud-based solutions for communication, is evolving at an incredible pace. The capabilities and benefits will continue to emerge as we move forward. Want to learn more about UCaaS and how other solutions can enable you to keep increasing your revenues? Click here to schedule a free consultation today.
